Refund policy

Thank you for shopping at YACHT CLUB NEW YORK. Please note that all sales are final. We do not accept returns, exchanges, or issue refunds for any purchases once completed.

By purchasing from our store, you acknowledge and agree to this policy.

 

Damages and Issues
Please inspect your order upon reception and contact us immediately at concierge@yachtclubnewyork.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We only replace items if you receive a damaged product, you must contact us at concierge@yachtclubnewyork.com within 2 days of delivery with photographic proof of the damage or the issue. Once reviewed, we will ship a replacement item at no additional cost to you.

 

Cancellations
Orders cannot be canceled, modified, or updated after they have been placed. Please review your cart carefully before completing your purchase.

 

Digital Products and Gift Cards
All sales of digital products, downloads, subscriptions, and gift cards are final. These items are non-refundable and cannot be canceled or exchanged under any circumstances. 

 

European Union 
Notwithstanding the above, if the merchandise is being shipped into the European Union, all sales are final. As stated above, for 'Damages and Issues' your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. As stated above, for 'Cancellations'. As stated above, for 'Digital Products and Gift Cards'.